We ship to everywhere in the U.S. as well as Canada, Australia, New Zealand, France, and the U.K. and other countries via our International shipping option. We ship all orders via USPS.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
All items ordered and paid for are processed within 1-4 business days (we do not ship on weekends or holidays). unless otherwise noted in the product description. Once shipped, please allow 5 business days for your order to arrive with standard shipping.
Orders to Hawaii, Alaska, P.O. boxes, and APO/FPO addresses will be shipped with USPS and may take up to 10 business days to arrive.
We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.
Free standard shipping is valid on US orders over $100 before tax and after discount. To offer a better shipping experience and rates to our customers, orders are shipped from our fulfillment center in Nevada.
National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination.
If you have any problems with your order (not received, not what you were expecting, etc.) please contact us at firstname.lastname@example.org so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up. If your order arrives damaged or defective, please contact us immediately using our contact form so we are able to assist you and resolve the issue.
We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please contact us within 48 hours of receiving the package and provide a photo of everything you received, as well as the packaging.
Please keep in mind that the products you are buying are handmade and 100% natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and are safe to use.
Our current office hours are 10am-6pm PST seven days a week, excluding major holidays.